Privacy Policy
Last Updated: January 15, 2025
At tresavalonia, we understand that your privacy matters. This policy explains how we collect, use, protect, and share your personal information when you visit our website at tresavalonia.com or use our business growth services. We're committed to maintaining the trust you place in us by handling your data responsibly and transparently.
This privacy policy applies to all interactions you have with our platform, including when you browse our content, subscribe to our learning programs, contact us for support, or engage with our remote learning resources. By using our services, you're agreeing to the practices described in this policy.
Information We Collect
Personal Information You Provide
When you interact with our services, you might share personal information with us. This happens when you create an account, contact us through our forms, subscribe to newsletters, or participate in our learning programs. Here's what we typically collect:
Automatically Collected Information
Like most websites, we automatically collect certain technical information when you visit our site. This helps us understand how our platform is being used and how we can improve it:
| Information Type | What We Collect | Purpose |
|---|---|---|
| Device Information | Browser type, operating system, screen resolution | Website optimization and compatibility |
| Usage Data | Pages visited, time spent, click patterns | Content improvement and user experience |
| Location Data | General geographic location (country/region) | Content personalization and compliance |
How We Use Your Information
We use the information we collect for several important purposes that help us provide better services to you and improve our platform overall. Here's how we put your data to work:
We use your contact information to deliver the services you've requested, send important updates about your account, and respond to your inquiries. This includes sending course materials, program updates, and technical support communications.
Business Operations
Marketing Communications
With your consent, we may send you information about new programs, industry insights, and business growth tips that we think you'll find valuable. You can opt out of these communications at any time by clicking the unsubscribe link in our emails or contacting us directly.
Information Sharing and Disclosure
We don't sell your personal information to third parties. However, there are specific situations where we might share your information with trusted partners or as required by law. Here's when and why this happens:
Service Providers
We work with carefully selected service providers who help us operate our platform and deliver our services. These partners might include payment processors, email service providers, hosting companies, and analytics tools. All these providers are bound by strict confidentiality agreements and can only use your data for the specific services they provide to us.
Legal Requirements
We may disclose your information if required by law, court order, or government regulation. This includes situations where we need to protect our legal rights, prevent fraud, or ensure the safety of our users and the public.
In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new entity. We'll notify you of any such change and ensure your data continues to be protected under this privacy policy or a similar one.
Your Privacy Rights
You have important rights regarding your personal information. We believe in giving you control over your data and making it easy for you to exercise these rights. Here's what you can do:
Access Your Data
You can request a copy of the personal information we hold about you, including details about how we've used it and who we've shared it with.
Update Information
If your personal details change or you notice inaccuracies in your data, you can ask us to correct or update your information.
Delete Your Data
You can request that we delete your personal information, subject to certain legal and operational requirements.
Limit Processing
You can ask us to restrict how we use your personal information in certain circumstances.
How to Exercise Your Rights
To exercise any of these rights, simply contact us using the information provided at the bottom of this policy. We'll respond to your request within 30 days and may ask you to verify your identity to protect your privacy. There's no fee for most requests, though we may charge a reasonable fee for excessive or repetitive requests.
Data Security and Protection
Protecting your personal information is a top priority for us. We've implemented multiple layers of security measures to safeguard your data against unauthorized access, alteration, disclosure, or destruction.
Technical Safeguards
Organizational Measures
Our team is trained on privacy and security best practices. We limit access to personal information to employees who need it for their job responsibilities, and all staff members sign confidentiality agreements. We also have incident response procedures in place to quickly address any potential security issues.
In the unlikely event of a data breach that could affect your personal information, we'll notify you and relevant authorities as required by law, typically within 72 hours of becoming aware of the incident.
Data Retention and Deletion
We keep your personal information only as long as necessary to provide our services and fulfill the purposes described in this policy. The retention period depends on the type of information and how we use it:
Account Information
We retain your account details and profile information as long as your account remains active. If you close your account, we'll delete or anonymize this information within 90 days, unless we're required to keep it longer for legal or regulatory reasons.
Communication Records
Support tickets, email correspondence, and other communications are typically kept for 3 years to help us provide better service and resolve any ongoing issues. Marketing communications data is retained until you unsubscribe or request deletion.
Usage Data
Technical logs and usage analytics are generally kept for 12-24 months to help us improve our services and identify technical issues. This data is often anonymized or aggregated to protect individual privacy.
International Data Transfers
While tresavalonia operates primarily in Australia, some of our service providers and partners may be located in other countries. When we transfer your personal information internationally, we ensure appropriate safeguards are in place to protect your data.
These safeguards include using providers that participate in recognized privacy frameworks, implementing standard contractual clauses approved by relevant data protection authorities, and ensuring that adequate data protection laws are in place in the destination country.
As an Australian-based company, we comply with the Australian Privacy Principles under the Privacy Act 1988. This ensures your personal information receives strong protection regardless of where it's processed.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience and help us understand how our site is being used. Cookies are small text files stored on your device that remember your preferences and activities.
Types of Cookies We Use
You can control cookie settings through your browser preferences. However, disabling certain cookies may affect your ability to use some features of our website. Most browsers allow you to see what cookies are stored and delete them individually or clear all cookies.
Children's Privacy
Our services are designed for business professionals and adults seeking to develop their business skills. We don't knowingly collect personal information from children under 16 years of age. If we discover that we've inadvertently collected information from a child, we'll delete it promptly.
If you're a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can remove that information from our systems.
Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we'll notify you by email (if you've provided one) or by posting a prominent notice on our website.
We encourage you to review this policy periodically to stay informed about how we're protecting your information. The "Last Updated" date at the top of this policy indicates when the most recent changes were made.
Contact Us About Privacy
Email: info@tresavalonia.com
Phone: +61362348441
Mail: Edwards Rd, Bendigo VIC 3550, Australia
We aim to respond to all privacy-related inquiries within 5 business days. When contacting us, please include enough information to help us locate your account and understand your request.